MRT move millions of passengers daily. Cheap, reliable and fast. However, the train experience could be better improved to accommodate more passengers per trip and being less crowded. How?
Solution: Move more passengers in-between carriages.
The connecting segment between train carriages are great to accommodate more passengers. However, the experience is unstable and unwelcoming. All test subjects of an earthquake simulator would rather get off that thing double quick time. So would I! This segment of the train certainly feels like one. Small, unstable and awkward. Not a very pleasant experience at all.
Applying design-experience thinking can possibly deliver more pleasant. Heres how.
First, you need to make some fundamental changes. Having stability for the passenger gives a sense of security for them. Have handrails above their heads will definitely encourage more passengers to move in. Currently, there is none at all. Many are forced to touch the ceiling. I am one of them.
Second, that space is great for advertisers to put in their ads and messages. Passengers are 'locked in' that space, let them have something to look at or solve. Ever wash your hair in the salon and forced to look at the ceiling? If I am the owner, I will put my products up there! Same principle for patients in hospital being forced to stare at the ceiling when they are lying on the bed for treatment.
Third, implement a more stable platform for the passengers to stand on. Currently, not many can balance on the metal plates after a tiring day at work.
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